Customer Support

Orders, shipping, returns & refunds, academic and bulk orders

Contact

Email: charlese1mackay@hotmail.com

Typical response time: 24–48 hours (Mon–Fri)

Order Help

  • How to Order – purchase options and shipping
  • Returns & Refunds – process and timelines
  • Order status: email your title, ISBN, and date of purchase

Academic & Bulk Orders

  • University libraries: purchase orders accepted
  • Bulk orders (5+): academic/volume pricing available
  • Contact: email support

Payment & Ordering

Full instructions: How to Order

Shipping Summary

UK
Free delivery
1–3 business days
Europe
Tracked delivery
5–10 business days
North America
Tracked delivery
7–14 business days
Worldwide
Tracked delivery
10–21 business days

Full details: How to Order

Damaged or Not as Described

  1. Email with your title, ISBN, date of purchase and brief description of the issue
  2. Attach clear photos of any damage (book and packaging if available)
  3. We’ll reply with next steps; if a return is needed, we’ll confirm the method

See Returns & Refunds for the full process.

Frequently Asked Questions

Can I return a book?
Yes – see the Returns & Refunds page for the process.
Do you offer tracking?
Yes – tracked shipping for all destinations, with tracking details provided after dispatch.
Do you ship internationally?
Yes – worldwide shipping with typical delivery times listed above.
Do you accept institutional orders?
Yes – universities and libraries can use purchase orders. Email for arrangements.