Returns & Refunds
Your satisfaction is guaranteed
30-Day Money-Back Guarantee, Any Reason
We accept returns for any reason within 30 days of delivery. Whether you changed your mind, the book was not what you expected, or you simply no longer need it, return it in its original condition for a full refund. No questions asked. This applies to both new and non-defective products as well as damaged or faulty items, and to every country we post to.
Damaged or Faulty Items
If your book arrives damaged, faulty, or not as described, contact us as soon as you can - a photograph of the damage helps us put things right quickly. Under the Consumer Rights Act 2015 you may reject faulty goods for a full refund within 30 days of delivery (the short-term right to reject), and after those 30 days you remain entitled to a replacement or, failing that, a price reduction or final right to reject. These statutory rights are not limited by our voluntary returns policy or by any other time limit on this site. We will reply with the return address; once the book is back with us, you may choose a replacement copy or a full refund. If the book arrived damaged, is faulty or is not as described, we pay the return postage.
How to Return
Contact us
Email info [at] charlesmackaybooks.com with your order number (a reason is optional).
Post the book back
Send the book to the return address provided. We recommend using a tracked service. If you change your mind, return postage is yours. If the book arrived damaged, is faulty or is not as described, we pay it.
Receive your refund
Once we receive the book, your refund will be processed within 5 working days to your original payment method. It includes the original postage up to the cheapest standard delivery cost we offer.
Refund Processing
Refunds are issued to the original payment method (credit/debit card via Stripe). Please allow up to 5 working days for the refund to appear in your account after we confirm receipt of the returned book.
Cancellations
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. Once an order has been posted, it must be returned under the standard returns process above.
Separately, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel a distance sale within 14 days of receiving the goods, without giving any reason. That 14-day cooling-off period applies to change-of-mind cancellations only: it does not limit, and is entirely separate from, your statutory rights over faulty or mis-described goods, which have no 14-day deadline.
Need help with a return?
Charles handles all orders and returns personally. Get in touch and he'll sort it out promptly.
Contact us