Overview
We want you to be satisfied with your purchase. If an item is not as described, arrives damaged, or there is an issue with your order, please contact us and we will arrange a resolution which may include a replacement or refund. We comply with applicable UK consumer law.
How to start a return
- Email: charlese1mackay@hotmail.com
- Include your order details (title, ISBN, date, and issue)
- Keep all packaging until we advise next steps
Refunds
Refunds are issued to the original payment method once the returned item is received and assessed, or as otherwise agreed by email. If the item was not as described or arrived damaged, we will cover reasonable return postage costs.
eBay Orders
If you purchased through eBay, you may also initiate a return via your eBay order for full buyer protection. We will coordinate through eBay as required.
Contact
For any questions, please email charlese1mackay@hotmail.com. We aim to reply within 24 hours.